Shipment & Delivery 🚚
How are packages shipped?
The packages will be prepared for shipment and dispatched to a DHL parcel location.
When are packages shipped?
The packages will be dispatched biweekly.
How are packages delivered?
Once the packages are dispatched to the DHL parcel point, DHL will manage the delivery process.
When are packages delivered?
The duration of delivery is dependent upon the customer's location.
Deliveries to The Netherlands take approximately 1 day.
Deliveries to Belgium, France, and Germany, range from 2-4 days.
Deliveries to Italy, Portugal, and Spain, range from 3-7 days.
To which countries are packages shipped?
Currently, packages are dispatched to Belgium, France, Germany, Italy, the Netherlands, Portugal, and Spain.
Why is my package returned?
If the package has been dispatched to a pick-up location, it may be returned if it is not collected within a specified timeframe. In such instances, either DHL or PostNL will issue an email confirming the return process. Should this issue remain unresolved with DHL or PostNL, customers may contact us through the chatbot, email, or Instagram.
Why did I receive multiple packages?
If several packages are received, it indicates that the items are too large to be contained within a single package.