Return & Refund ↩️
How do I return my order?
If a return is necessary, customers may contact us through the chatbot, email, or Instagram. Detailed instructions for returning the order will be sent through email. Please note that shipping costs will depend on the customer’s location.
When can I return an order?
The order may be returned within a period of 14 days; please consult the return and refund policy for further details.
How do I get a return ticket?
If the return request is granted, an email will be sent.
This email will include a return label.
If no email has been received, customers can contact us through the chatbot, email, or Instagram.
When do I get a refund?
Upon receipt of the order, the refund will be processed and issued.
Where do I get my refund?
The refund will be processed through the payment method that was utilized for the initial order.
Can I trade items?
Regrettably, trades are not permitted.