When a product is unavailable due to being out of stock, it cannot be purchased. Given that each piece of vintage clothing is unique, the likelihood of it becoming available again is minimal. Therefore, it is suggested to consider alternative products available on the website.

Once a product has been selected, the corresponding product page can be accessed by clicking on the product card. On the product page, there is an option to either add the item to the cart or proceed with an immediate purchase. On the checkout page, the necessary details can be entered. After confirming the order, the customer will be redirected to the transaction page, where the payment process can be completed.

Once an order has been placed, it may be canceled within a 24-hour period. In such instances, customers may contact us through the chatbot, email, or Instagram.

Currently, it is not possible to deliver an order to a pick-up point.

Upon the completion of the shipment, an email containing the tracking number will be sent to the customer. This email will also provide instructions on how to track the order's progress. If the email is not received, customers may contact us through the chatbot, email, or Instagram.

If an incorrect order is received, customers may contact us through the chatbot, email, or Instagram. Upon providing sufficient evidence, we will dispatch the correct order. If this is not feasible, a refund will be issued. Instructions for returning the incorrect order will be provided through email.

If the order is found to be damaged, customers may contact us through the chatbot, email, or Instagram. Should sufficient evidence be provided, a refund will be issued. Consequently, a return will not be required.